Booking terms

These are the terms for flights booked with Acre by Air, run by Alex DiChiara. Last updated October 29, 2026.

The short version: you approve a quote, I fly, and you get your files with an invoice. I keep the copyright. You get every right you need to market the property.

1. Booking

Your flight is booked when you reply "Approved" to my quote email. The quote lists the property, package, price, shot list, and flight window. Approving it means you agree to these terms.

2. Payment

• Your files come with an invoice. Payment is due within 7 days.
• Custom jobs over $500 need a 50% deposit to hold the date. The rest is due on delivery.
• You can pay by card or bank transfer through the invoice link, by Zelle to alex@acrebyair.com, or by check made out to Acre by Air. There's no extra fee for paying by card.
• If an invoice is more than 30 days late, new flights wait until it's paid.

3. Weather

I fly under FAA Part 107 rules, and I decide whether it's safe and legal to fly. Wind, rain, low clouds, and airspace limits can all ground a flight.

• Bad weather moves your flight to the next good day I have open, at no charge.
• When several bad days stack up, flights are rescheduled by deadline first, then in the order they were booked.
• I'll tell you the new date as soon as I know it.
• A weather delay doesn't count as missing your deadline. If the delay won't work for you, you can cancel for free.

4. Access and permission

By booking, you confirm the owner has agreed to the flight, including takeoff and landing on the property. Tell me about gates, livestock, dogs, or anything else I should know before I arrive. I fly over the property being photographed. Neighbors' homes are never the subject.

5. Cancelling

• Free up to 24 hours before the flight.
• Within 24 hours, or if I can't get onto the property when I arrive: a $75 trip fee.
• Cancelling because of weather is always free.
• If I have to cancel, you can reschedule or cancel at no charge.
• If you paid a deposit and cancel, I refund it, minus any fee above.

6. The shot-list promise

If anything on your confirmed shot list is missing from your files, tell me within 7 days of delivery and I'll reshoot it for free. This doesn't cover things added after the flight, or changes to the property or the season.

7. Delivery

Photos come within 48 hours of the flight. Edited video comes within 3 business days of the flight. You get a download link that stays active for 30 days, so save your copies.

8. Using the photos and video

I keep the copyright to every photo, video, and map. Once the invoice is paid, here's what you can do with them.

For listings, the listing agent and their brokerage can use the files to market that listing while it's for sale:

• on the MLS and the sites it sends listings to (you can give your MLS whatever license its rules require for this listing)
• on your website and social media
• in print, email, and signs

After the sale, the agent can use the files in "just sold" posts and a past-sales page or portfolio. The seller can keep copies for personal use.

You need my written OK to:

• sell or give the files to anyone else, including other agents
• use them for a different listing (if the property is relisted with a new agent, that agent can license the files at a lower price)
• use them in ads that aren't about this listing

For custom jobs, you can use the files to promote your own property or business. Reselling or passing them on needs my written OK.

9. My portfolio

I may show your photos and video on my website and social media once the listing is public, or for custom jobs, once you have your files. If you'd rather I didn't, tell me before the flight.

10. Property lines and maps

Property lines on photos and maps are approximate. They come from county records. They are not a survey, and they never show measurements to a property line.

Any determination of topography or contours, or any depiction of physical improvements, property lines or boundaries is for general information only and shall not be used for the design, modification, or construction of improvements to real property or for flood plain determination.

11. Insurance

Every paid flight is covered by commercial drone liability insurance. If a flight damages property or hurts someone, that insurance handles it, up to the policy's limits. If something is wrong with the files themselves, I'll reshoot or refund what you paid for that job. That's the most I owe for problems with the files.

12. The rest

Virginia law applies to these terms. If your quote says something different from these terms, the quote is what counts.

Questions? Email alex@acrebyair.com before you approve.